👋 Welcome
Since 2005, Collinsville Family Practice has provided high-quality healthcare to our community. Our dedicated team includes a Doctor, Nurse, and friendly support staff.
🚨 Emergencies
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🌙 After Hours Service
Collinsville MPHS
Phone: (07) 4785 4777
National GP Helpline:
📅 Appointments
Appointments are essential.
Phone bookings: (07) 4785 6429
Online bookings: HotDoc – Collinsville Family Practice
Let reception know if you need extra time for procedures, vaccinations, or multiple issues.
🏥 Accidents & Emergencies
Emergencies are treated immediately.
We appreciate your patience if there are delays due to urgent cases.
🏠 Home Visits & Telephone Appointments
Home Visits: Available in certain circumstances—please call early.
Telephone Appointments: Same fees/rebates as in-person if seen in the past 12 months.
🏥 Specialist Referrals
Referrals are valid for 12 months.
Please ensure referrals are current—backdating is not allowed.
💊 Repeat Prescriptions
For regular medications only.
Must be seen in the past 3 months.
Scripts without consultation incur a private fee and take 2–3 days.
🌍 Interpreter Services
Available upon request—please ask our reception team.
🧪 Pathology & Results
Our team provides pathology collection services onsite, available Monday to Friday mornings. All specimens are sent to Sullivan Nicolaides Pathology for processing.
If your doctor refers you to another health provider, please remember to ask about any potential out-of-pocket costs when booking your appointment.
We recommend that all patients book a follow-up appointment with their doctor to discuss the results of tests or investigations, including pathology, X-rays, ultrasounds, CT scans, MRIs, and specialist correspondence. Please schedule this appointment at the time your results are expected to be available.
Health Reminders and SMS Notifications
Our practice uses SMS to send health messages, reminders, and non-urgent recall notifications. If you would prefer not to receive SMS messages, please inform our reception team and we will update your preferences.
If you are expecting a message and haven’t received one, we encourage you to contact the practice directly.
Morning pathology collection (Mon–Fri) via SNP
Follow-up appointments required to discuss results
SMS reminders available (opt-out at reception)
💡 Preventive Care
Our practice is dedicated to supporting your health through preventive care and health promotion. We may send you SMS reminders about relevant services such as health checks, immunisations, and screenings tailored to your care.
If you would prefer not to receive these SMS notifications, simply let our reception team know and they will update your preferences.
🎓 Medical Students
We are proud to support the training of medical students from James Cook University. From time to time, a student may be present during your consultation as part of their learning experience.
You will always be informed in advance if a student is to be present. If you would prefer not to have a student sit in, simply let your doctor or our reception team know. Your comfort and privacy are our priority — the choice is entirely yours.
🚗 Patient Travel Subsidy Scheme (PTSS)
Ask your doctor for Form B at time of referral.
Only your referring doctor can sign it.
🔐 Privacy & Confidentiality
Your medical records are confidential and only accessed by authorised personnel.
💬 Feedback & Complaints
The doctors and staff strive to provide you with the best possible medical service. If you would like to offer some feedback to improve our service or have a complaint, please let us know in writing. You do not have to leave your name. We have a feedback box located in the reception or you can email us. Alternatively, complaints can be sent to The Office of the Health Ombudsman www.oho.qld.gov.au
Our practice acknowledges the Traditional Custodians of the lands and seas on which we live and work, and pay our respects to Elders past and present.